At LOVEHOLIC.MY, customer satisfaction is important to us. This Return, Refund & Warranty Policy explains the conditions under which returns, refunds, replacements, and warranty claims may be accepted. By purchasing from or using LOVEHOLIC.MY, you acknowledge that you have read, understood, and agreed to this Policy.

1. 30-Day Limited Electronic Warranty

LOVEHOLIC.MY provides a limited thirty (30) day warranty for products with electronic functionality.

If an eligible electronic product experiences a manufacturing defect or electronic functional failure under normal and intended use within the warranty period, LOVEHOLIC.MY may, at its sole discretion, provide one of the following remedies:

• Replacement;

• Store Credit;

• Partial Refund;

• Full Refund; or

• Any other appropriate resolution deemed suitable by LOVEHOLIC.MY.

All warranty claims are subject to inspection, verification, and approval before any warranty service is provided.

2. Warranty Coverage

This warranty applies only to genuine manufacturing defects or electronic functional failures occurring during normal and intended use.

The warranty does not cover defects or damage resulting from:

• Misuse, abuse, or negligence;

• Accidental damage;

• Improper handling or storage;

• Improper charging or use of incompatible accessories;

• Liquid damage;

• Unauthorized modification, repair, or disassembly;

• Cosmetic damage;

• Normal wear and tear;

• Battery capacity reduction over time;

• Environmental conditions; or

• Failure to follow the supplied product instructions.

3. Wear and Tear

Normal wear and tear is not considered a manufacturing defect.

This includes, but is not limited to:

• Minor scratches;

• Surface marks;

• Fading or discoloration;

• Material aging;

• Cosmetic deterioration;

• Battery lifespan reduction;

• Softening of TPE or silicone materials through normal use; and

• Other signs of ordinary usage.

Customers are responsible for following all recommended product care, charging, storage, cleaning, and maintenance instructions.

4. TPE, Silicone & Intimate Products

Products made from TPE (Thermoplastic Elastomer), silicone, rubber, or similar materials should be inspected immediately upon delivery before first use.

If any manufacturing defect or abnormal condition is discovered upon receipt, customers must contact LOVEHOLIC.MY promptly with clear photographs and/or videos for assessment.

Due to hygiene, health, and personal care considerations, intimate products that have been:

• Opened;

• Used;

• Washed;

• Lubricated; or

• Come into contact with bodily fluids

are not eligible for return, refund, or replacement unless the product is confirmed to have a manufacturing defect upon arrival or where otherwise required by applicable law.

5. Unboxing Video Requirement

Customers are strongly encouraged to record one continuous, unedited unboxing video from the moment the sealed parcel is opened.

LOVEHOLIC.MY reserves the right to reject claims relating to:

• Missing items;

• Incorrect items;

• Physical damage;

• Manufacturing defects; or

• Incomplete orders

where sufficient supporting evidence is not provided.

6. Return Eligibility

Return requests for non-warranty matters must be submitted within seven (7) calendar days from the recorded delivery date.

Warranty claims for eligible electronic products must be submitted within thirty (30) calendar days from the recorded delivery date.

Claims submitted outside the applicable period may not be accepted.

7. Return Conditions

Customers must first contact LOVEHOLIC.MY and receive return instructions before sending any product back.

Unauthorized returns may be refused or returned to the sender without processing.

Returned items should include, where applicable:

• Original packaging;

• Accessories;

• User manuals;

• Proof of purchase; and

• Complimentary items originally included with the purchase.

Customers are responsible for return shipping costs unless otherwise approved by LOVEHOLIC.MY.

Original shipping charges are non-refundable.

Replacement or exchange is subject to product availability.

8. Shipping & Packaging

Customers should inspect their parcel immediately upon delivery.

Minor cosmetic damage to the outer packaging or product packaging caused during transportation does not constitute a product defect.

Examples include:

• Minor dents;

• Creases;

• Scratches;

• Tape marks;

• Shipping labels;

• Slight deformation; or

• Other minor packaging imperfections.

Replacement, refund, or warranty service will only be considered where the product itself is confirmed to be defective.

9. Refund Processing

Approved refund, replacement, or warranty claims are generally processed within one (1) to fourteen (14) business days after the returned item has been received, inspected, and verified.

Where applicable, refunds will be based solely on the actual amount paid by the customer, excluding:

• Shipping fees;

• Vouchers;

• Promotional discounts;

• Cashback;

• Reward points;

• Transaction fees; and

• Any other promotional benefits.

10. Warranty Exclusions

This warranty shall become null and void if the product:

• Has been damaged due to misuse, abuse, negligence, accident, or improper handling;

• Has been modified, dismantled, repaired, or tampered with by unauthorized persons;

• Has been used for commercial, rental, or unintended purposes;

• Has suffered damage caused by improper charging, liquid exposure, electrical surges, environmental factors, or force majeure events;

• Shows signs of intentional damage or excessive wear;

• Has not been used according to the supplied instructions; or

• Has been detained, seized, confiscated, rejected, destroyed, or otherwise affected by customs, governmental authorities, or regulatory agencies.

11. Change of Mind

LOVEHOLIC.MY does not accept returns, refunds, or exchanges due to:

• Change of mind;

• Personal preference;

• Ordering the wrong product;

• Ordering the wrong quantity;

• No longer wanting the product; or

• Dissatisfaction unrelated to a verified manufacturing defect.

Customers are encouraged to review all product descriptions carefully before placing an order.

12. Force Majeure

LOVEHOLIC.MY shall not be liable for any delay, interruption, or failure to perform its obligations arising from circumstances beyond its reasonable control, including but not limited to natural disasters, floods, fires, pandemics, transportation disruptions, customs inspections, governmental actions, strikes, war, civil unrest, or other force majeure events.

13. How to Submit a Return or Warranty Claim

To submit a return or warranty request, please contact:

Email: loveholicmy2u@gmail.com

Subject:

Return / Warranty Claim – Order Number

Please provide the following information:

• Order Number;

• Full Name;

• Shipping Address;

• Contact Number;
  

• Description of the issue;

• Clear photographs and/or videos showing the issue;

• Return tracking number (if applicable); and

• Copy of the postage receipt (if applicable).

Customers must wait for confirmation and return instructions before sending any product back.

14. Contact Information

LOVEHOLIC.MY

Email: loveholicmy2u@gmail.com

Customer support is available during our normal business days and operating hours only.

LOVEHOLIC.MY reserves the right to interpret, amend, modify, update, suspend, or replace this Return, Refund & Warranty Policy at any time without prior notice. Any revised version shall become effective immediately upon publication on our website.