Welcome to LOVEHOLIC.MY! This Shipping Policy outlines the terms and conditions regarding the shipment of products purchased on our platform.
1. Order Processing Time:
1.1. We strive to process and dispatch orders within 1-2 working days after payment confirmation.
2. Delivery Time:
2.1. For West Malaysia, please expect delivery within 1-5 working days.
2.2. For East Malaysia, deliveries typically take 5-7 working days.
3. Shipping Methods:
3.1. We use reliable courier services such as J&T Express and Citylink to ensure secure and timely delivery.
3.2. Once your order is shipped, you will receive a tracking number via email to monitor your delivery.
4. Discreet Packaging:
4.1. We prioritize your privacy. All orders are packaged discreetly with plain packaging and no explicit markings.
4.2. The sender details on the package are generic, ensuring discreet delivery.
5. Delivery Attempts:
5.1. If you are not available during delivery, the courier may leave a notice or attempt redelivery.
5.2. You can contact the courier service for alternative delivery arrangements.
6. International Shipping:
6.1. Currently, we primarily serve customers within Malaysia. For international shipping inquiries, please contact our customer support for personalized assistance.
7. Shipping Fees:
7.1. Shipping fees are calculated during the checkout process based on the delivery location and the weight of the order.
7.2. Any additional customs or import duties are the responsibility of the customer.
8. Changes to Shipping Information:
8.1. If you require modifications to your shipping information after the order has been placed, kindly be advised that once the order proceeds, we are unable to make changes. For further assistance, please contact our customer support immediately upon placing your order.
9. Delayed Shipments:
9.1. While we strive for timely delivery, external factors may occasionally impact delivery times. If you experience a significant delay, please contact our customer support for assistance.
10. Goods Detained:
10.1. For orders shipped to East Malaysia, we disclaim responsibility in the event of detainment by customs or other relevant authorities, leading to delays or other issues.
10.2. Any additional fees incurred due to detainment by customs or other authorities, such as duties or import taxes, will be the responsibility of the customer.
11. Shipping Rate Chart:
J&T Express - West Malaysia
| Rate name | Condition | Price (MYR) |
|---|---|---|
| Standard | 0kg–3kg | RM 6.29 |
| Standard | 3.1kg–4kg | RM 9.19 |
| Standard | 4.1kg–5kg | RM 12.29 |
| Standard | 5.1kg–6kg | RM 14.89 |
| Standard | RM 250.00 and up | Free Shipping |
J&T Express - East Malaysia
| Rate name | Condition | Price (MYR) |
|---|---|---|
| Standard | 0kg–1kg | RM 16.01 |
| Standard | 1.1kg–2kg | RM 29.20 |
| Standard | 2.1kg–3kg | RM 42.50 |
| Standard | 3.1kg–4kg | RM 55.70 |
| Standard | 4.1kg–5kg | RM 68.90 |
Note: All prices are in Malaysian Ringgit (MYR). Free shipping is applicable for orders with a total value of RM 250.00 and up in West Malaysia.
12. Contact Us:
12.1. If you have any questions or concerns regarding our Shipping Policy, please contact loveholicmy2u@gmail.com