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Order Fulfillment & Shipping

Would anyone know what's inside the package?

We understand and prioritize your privacy. Our packaging is designed to be discreet, with no explicit markings or details that reveal the nature of the contents. Rest assured, your order is packaged securely to protect your privacy throughout the delivery process

Who would you put on the sender details? Would your company name's reveal what's inside the parcel?

To respect your privacy, all transactions will appear as 'LH Group' as the sender's name. We prioritize discretion and confidentiality throughout your shopping experience. If you have any specific concerns or requests, feel free to contact our customer support for personalized assistance.

I have family members/friends living with me, and I'm concerned about privacy. What measures do you take to ensure discreet packaging?

We understand the importance of privacy. Our packages are designed to be discreet with no explicit markings, even the delivery company would not know what's inside the package. Additionally, if you have specific delivery instructions or concerns, please include them in your order notes, and we'll do our best to accommodate. Your satisfaction and privacy are our top priorities.

How can I be sure that nobody would know what's inside the parcel?

Your privacy is our priority. We ensure discreet packaging with no external indications of the contents. Our sender details are generic, and we take extra care to protect your confidentiality with a sturdy courier bag and protective bubble wrap . Unless someone intentionally tries to open it with tools (highly unlikely!), the contents will remain confidential. Your satisfaction and peace of mind are at the forefront of our service. Feel free to reach out if you have any more questions or if there's anything else we can assist you with! 🌟🛍️

What if I receive a defective or used product?

We apologize for any inconvenience. Your satisfaction is our priority. For hygiene purpose, we will NEVER resell a used product. If you receive a defective item, please contact our customer support immediately with your order details and images and video documentation of the issue (especially UNBOXING VIDEO). We'll swiftly assess the situation and provide a solution. Your trust is essential to us, and we're committed to ensuring a positive and seamless experience with our products.

What is the delivery time?

We strive to ship orders within 1-2 working days.

For West Malaysia, expect delivery within 1-5 working days.

East Malaysia deliveries typically take 5-7 working days.

Please note that external factors may occasionally impact delivery times. Rest assured, we are committed to getting your order to you as quickly as possible while ensuring a secure and discreet process. Feel free to reach out to our customer support for any specific delivery inquiries."

Transaction & Personal Information

Are there age restrictions for purchasing toys?

Yes, you must be 18 or older to purchase our products. We adhere to all relevant age restrictions and legal requirements.

Is my personal information secure?

Yes, we employ robust security measures to protect your data. Your personal information is treated with the utmost confidentiality.

Can I return a product due to Change of Mind ?

Due to the intimate nature of our products, we generally do not accept returns for hygiene reasons. However, we address concerns about defective or damaged items promptly.

What payment methods do you accept?

We offer a variety of secure payment options for your convenience, including PayPal, eWallets, debit/credit cards, and internet banking. Choose the method that suits you best during the checkout process. Your financial information is encrypted and handled with the utmost security to ensure a safe and seamless transaction. If you have any specific payment-related inquiries, feel free to reach out to our customer support team for assistance.

How do I clean and maintain my toys?

Each product comes with specific care instructions. Generally, clean with a mild, toy-friendly cleaner and store in a cool, dry place. Always follow the provided guidelines.

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